Migrating to Gravity Global: Legacy Outlook for Windows
Switching legacy Outlook to Windows is a long process and legacy Outlook is missing features that integrate better with Teams/Microsoft Groups. If you don't absolutely need to stay on legacy Outlook, please switch to new Outlook.
If you need to stay on legacy Outlook, I recommend looking through this support article and determining if you still need to stay on legacy Outlook.
If you decide to switch to the new version of Outlook, in the upper right corner of the Outlook window, turn the switch for "Try the New Outlook" to On.
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If you've decided to stay on legacy Outlook, follow these steps to add your Gravity Global email.
1. Open Outlook, click File in the upper left corner of the window
2. Click Account Settings, then click Manage Profiles
3. In the window that opens, click Show Profiles
4. Click Add, then enter a name for the profile, I recommend using Gravity Global as the name. Then click OK.
5. In the window that opens after clicking OK from the previous step, ensure that Email Account is selected and enter your Gravity Global credentials, then click Next
6. As long as your login information was entered correctly, you'll see a screen like this. Click Finish.
7. In the Mail Profiles window, you should now have 2 profiles listed, Gravity Global and Outlook. Ensure that Always use this profile is selected and switch the profile to Gravity Global.
8. Ensure that Gravity Global is now selected as the profile to always be used and click Apply.
9. In the above list, select Outlook and click Delete.
10. Confirm you want to remove the Outlook profile by clicking Yes
11. If you have followed the steps properly so far, your Profiles window should look like this. If it doesn't please reach out to it.help@9thWonder or itsupport@gravityglobal.com
12. Close and reopen Outlook. Click File in the upper left corner.
13. You should see your Gravity Global email address listed. If you don't, please reach out to it.help@9thWonder.com or itsupport@gravityglobal.com.
14. Click Add Account
15. Type your 9thWonder email address and if prompted, your password, then click Connect.
16. You should receive a window confirming your account has been added. Click Done and then close and reopen Outlook.
17. When reopening Outlook, the sidebar will now have both 9thWonder and Gravity Global accounts listed.